Orders

Mister Ben is open Monday to Wednesday between the hours of 9.00am and 4.30pm exclusive of Public Holidays. We aim to process orders placed via our website within two business days of receiving confirmation of payment. During peak times, such as after the Christmas period, we may be unable to process your order within two business days due to the volume of orders we receive. In these circumstances, we will endeavour to process your order as quickly as possible during these peak times.

Shipping

All parts and products are shipped via Australian Registered Post. Parts shipping incurs a flat fee of $11.00 which includes appropriate packaging of goods to ensure safe arrival.
Shipping for helicopters is included in the purchase price.

At the moment Mister Ben only ships to Australian addresses.

Payment

Payment is via PayPal only.  Orders are processed once the payment confirmation is received from PayPal.

Replacement Parts

At the moment, customers are able to order a range of commonly damaged and easily replaced parts from our website.  Due to demand, we are currently arranging for additional parts to be listed on our website for purchase through the Mister Ben online shop, this includes parts for the T-Smart model helicopter.  If the part you wish to purchase is not currently listed on our website, please check back soon.

Helicopters Warranty and Conditions

We offer a 30 day warranty against manufacturing faults from the date of purchase. This Warranty does not cover change of mind purchases or damages caused during use of the product. 

If you believe the product you have purchased has a manufacturing fault and you would like to seek rectification under the Warranty, please, follow these steps:

1/ Please package the product and all it’s accessories in it’s original packaging and return to the PO Box listed on the Tax Invoice supplied at the time of purchase.  We recommend that customers send the package via registered Australia post so that the item may be tracked. It is the customer’s responsibility to ensure the product is packaged appropriately for return postage.  Any loss or damage to the product incurred due to inappropriate packaging or method of shipping during return postage are solely the responsibility of the customer. 

In this package please include:

    a) Proof of Purchase - a copy of your Tax Invoice received with purchase;

    b) your name, return address and a contact number; and

    c) a description of what is wrong with the product.

2/ Once we have received your product, our technician will contact you for more information regarding the problem on the number you have provided. The technician will test the product and determine what the fault is and, the cause of the fault.  If the product is tested and found to be defective due to a manufacturing fault, we will contact you to discuss a repair, exchange or refund for the product and we will refund your return postage. 

If the product is tested and found to be faulty due to use of the product we will send the product back to the enclosed address COD as the Warranty does not cover damages incurred during use.